Text stretching/shrinking sometimes, not others Seguir

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Rich Kee

I'm running into a scenario where I can't figure out why certain text elements on a label print stretched out or shrunk sometimes, but print as they should on others.

I have an integration set up. I'm printing via a Print Command Script generated from my ERP. My Zebra printer is installed using the latest Seagull driver. I'm using Bartender 2021. All of the text on my template is using the Zebra Triumvirate (Cond.) font, as this most closely matches the labels produced by the current labeling system we're using, which I'm trying to migrate off of. All of the text elements are top-left anchored. The labels are 4"x6".

Here are a couple examples, the first is printed correctly, while the second is printed with certain elements stretched and/or shrunk:

I tried to search through the forums and FAQs here on the support site, but I couldn't find much other than "check drivers, etc." the usual troubleshooting steps I've already gone through.

Anyone have any quick ideas? Thanks in advance for any assistance!

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MUHAMMAD ABBAS
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We have the same issue, Bartender Designer print fine, but when print from the print portal it shrinks the size of the font.

Bartender supports ask us to update the printer driver, it works for a while but the issue start back again

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Pete Thane
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Although this was with 2019, I have seen something similar to this when migrating labels from 10.1 or maybe 2016. The issue there was that there were a number of spaces after the data in some of the database fields and the ODBC that handles the link between the database and BarTender is different and so we had to strip of the characters in BarTender by setting the Transfroms>Truncation>Trim Spaces in the fields. This is kind of in reverse to what you have where effectively the bottom label is the correct one whilst the top one has the spaces, so although it may not apply here it maybe worth checking.. 

Have you also tried using the Auto-fit function in the text fields and so you can control the size of the field that the data will populate with is automatically shrinking if it would exceed these parameters. You would probably want to adjust the default Point size percentages such as making the Maximum 100% and I normal tweak the vertical alignment to central as I prefer the way this looks if the text shrinks dramatically 

 

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