Error 1401
How does one correct this?
I have uninstalled other printers
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Hi Oscar,
Welcome to the BarTender Community Forums!
This error message is usually linked to the duplication or overuse of the printers licensed by your BarTender Licensing Server. We recommend you review this article on Error 1401 so you can learn how to prevent this error in the future.
If you navigate to "BarTender Administration Console > Licensing > Printer Usage" on your BarTender Administration Console, you should be able to view your printer usage and the licenses assigned to different printers:
Can you see any duplicated printers in the Printers Used in the Last 7 Days table? If so, we might be facing a duplicated printer issue. Please follow the steps detailed on the link I referenced earlier in this post in order to correct the issue (in my experience, most of the time, it's just a printer being named differently in multiple machines using BarTender and installing them using the same naming convention and installation method usually fixes the issue).
That being said, we would need to wait for the assigned licenses to return back to the license pool in order to reassign them. BarTender's licensing method is printer-based, when used, its printers get a license assigned to them, these will expire and return to the license pool after a week of inactivity so other printers can pick them up and use them.
We recommend you review our white paper on Printer-Based Licensing.
Let us know if there is anything else we can help you with.0 -
I'm not waiting a week. How do you resolve this issue right away?
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If you contact your regional Seagull Support Team directly they maybe able to help perhaps
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I am a new user I finally got the printer working, we have one printer and one computer. and now I have the 1401 error. I believe our network is giving the printer new IP addresses. How do I get my printer back and correct this problem... I was working from home originally to get the scanner, database, and printer working I moved all to the Business and now I'm down, we need this working ASAP we have counted inventory and I need to get it in the system with the barcodes.
Thanks
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Hello Janet,
Thank you for reaching us via our Community Forums.
Depending on your environment, you could set up Static IP Addresses for your Printers. And since you need this working ASAP, we would recommend logging a support ticket with us.
In order to access support, go to our Get Support page and enter your Support Number, this will automatically check your support status and provide you with links to your available lines of support. Also, please be sure to have your BarTender Support Number with you ready when you reach us as our technicians will have to check on your license and see what the status is from our side.
Also, here are a few links you might find of use:- Error 1401: You have exceeded your maximum number of licensed printers
- License Management in BarTender 2019 and later
- Printer-Based Licensing - Technical Documents
Let us know how it went!
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So recently I've been facing this problem, my BarTender has been licensed to 2 printers in the last seven days, is it possible to delete one of them? or how to solve this problem with precise steps
Thank you0 -
You will need to contact Seagull's Tech Support team directly for assistance with this (Submit a request above).
It looks like you have two instances of the same printer installed and they are not linked/shared to the same central/single source and so BarTender thinks they are two separate devices. Did someone unplug the USB cable and plugged it back in again causing Windows to install a second copy of the driver (...copy1)?
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