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Activation Error 1037

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7 comentarios

  • Comentario oficial
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    Holly Mitchell
    Moderador Comentario oficial

    Hello!

    I do see a ticket was created per Pete Thane's useful recommendation, and the issue was resolved.

    Thank you both for being active members of the BarTender Community!

  • Avatar
    Peter Thane

    Have there been any hardware changes and I guess you did not deactivate the software when you uninstalled it? 

    It sounds like license Server is thinking this is a different machine to the original one and so you probably need to raise a support ticket with Seagulls Tech Support team directly to see if they can resolve the issue for you and deactivate the licence at their end so it can be reactivated again

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  • Avatar
    Susan

    We are trying to install our BarTender program in another computer because the one it was installed on no longer works.  We are receiving a 1037 error message saying we have the program installed on another computer, which is true; however, we can't get the computer to turn on to deactivate it.  How can we remedy this?

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  • Avatar
    Peter Thane

    You will need to speak to Seagull's Tech Support team directly about this (Submit a Request link above) as the old licence will need to be deactivated first and if the pC is not available they will need some more information so they can manually deactivate from their system freeing up the licence again.

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    Arssyah819

    i got the same problem. I want to activate my license to a new computer because my old computer is broken. what do I have to do?

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  • Avatar
    Peter Thane

    As per my reply just above, contact Seagull directly via the Submit a Request link at the top of this page

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    Harald Müller

    well, the answer is one entry before your question

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