Error Message 1401 - maximum printers used
I am seeing this error in our environment if user prints on new printer if we already reached the max number of printers licensed.
Assume that one of the printers that we have printed on earlier is down due to maintenance, is there a way to revoke the license assigned to this printer and assign the same license another working printer instead of waiting for 7-day period for the system to release the license by default?
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Same issue, is anyone experienced this and remove the printers manually?
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I would suggest contacting Seagull's tech Support Team directly and see if they can help you out with these
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Hi Madhu and Ryan,
Welcome to the BarTender Community Forums!
This error message is usually linked to the duplication or overuse of the printers licensed by your BarTender Licensing Server. We recommend you review this article on Error 1401 so you can learn how to prevent this error in the future.
If you navigate to "BarTender Administration Console > Licensing > Printer Usage" on your BarTender Administration Console, you should be able to view your printer usage and the licenses assigned to different printers:
Can you see any duplicated printers in the Printers Used in the Last 7 Days table? If so, we might be facing a duplicated printer issue. Please follow the steps detailed on the link I referenced earlier in this post in order to correct the issue (in my experience, most of the time, it's just a printer being named differently in multiple machines using BarTender and installing them using the same naming convention and installation method usually fixes the issue).
That being said, we would need to wait for the assigned licenses to return back to the license pool in order to reassign them. BarTender's licensing method is printer-based, when used, its printers get a license assigned to them, these will expire and return to the license pool after a week of inactivity so other printers can pick them up and use them.
We also recommend you review our white paper on Printer-Based Licensing.
Finally, issues related to BarTender Licensing and Activations such as these will need to go through our regular support channels. If you have a Maintenance & Support agreement active with us, then you can reach us via web-form, chat, or phone. If not, we still have some regular support channels available to you.
In order to access support, go to our Get Support page and enter your Support Number, this will automatically check your support status and provide you with links to your available lines of support. Also, please be sure to have your BarTender Support Number with you ready when you reach us as our technicians will have to check on your license and see what the status is from our side.
I hope this helps!0 -
My scenario: One printer license. We only use Bartender on one PC.
The default printer was down for maintenance so I added an additional printer. Once the default printer was back online we started using that one again. We didn't know at the time we needed to delete this printer from windows. We started seeing the 1401 error so I deleted the 2nd printer from windows but I still get the error and can not print. I do see the 2nd printer in the Admin console but can not delete it or do anything with it there. Has anyone found a solution to this? I really don't want to have to buy a support contract just to solve this ridiculous issue.
TIA
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The printer will drop off the list if you have not printed to it for seven days but to see if you can clear it any quicker then you will probably need to contact Tech Support directly and the Submit a Request link above is probably the simplest way.
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