Exceed printer license v10.1

KP -

• 20 février 2023 04:30

Hi, 

We have encounter with the problem of exceeded the limit of printer license today. But we have to print out the work for tomorrow.

Do you have any suggestion for us to do like restoration or reset it back to normal and continue the work again.

thank you for your help in advance.

KP

0

• 

  Xabier Clemente

  Modérateur

  ★ BarTender Hero ★

  • 20 février 2023 07:31

  Hello KP,
  
  Thank you for reaching us via our Community Forums.
  
  We would recommend logging a support ticket with us as our support technicians should be able to guide you through what happened with the duplicated printers. That being said, BarTender 10.1 is long out of support and this might be an issue; if this is the case, BarTender's licensing method is printer-based, when used, its printers get a license assigned to them, these will expire and return to the license pool after a week of inactivity so other printers can pick them up and use them.

  In order to access support, go to our Get Support page and enter your Support Number, this will automatically check your support status and provide you with links to your available lines of support. Also, please be sure to have your BarTender Support Number with you ready when you reach us as our technicians will have to check on your license and see what the status is from our side.
  
  Also, here are a few links you might find of use:

  • Error 1401: You have exceeded your maximum number of licensed printers
  • License Management in BarTender 2019 and later
  • Printer-Based Licensing - Technical Documents

  I hope this helps!

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