Error Message #3640 S’abonner

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Hi,

 

I tried to copy text from label created with Microsoft Word and paste it to Bartender,

but when I try to print it I get an error message #3640 " An error occured while parsing or rendering object Word Processor Text 1."

I tried to use different fonts, but nothing.

I use printer TSC TTP-245C.

Can someone tell me what could be the problem ?

 

 

 

 

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Adrien Pierret
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Hello, 

 

This error is a known issue in the version 10.1 SR2, it has been identified and fixed by our development team and will be solved in the Service Release 3 of BarTender 10.1. 

 

Regards, 

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Hi Adrien,

 

1. Can you please advise when SR3 will be available.

2. In the meantime, is there a "workaround" to this issue.

 

Thanks.

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Adrien Pierret
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We do not have a precise date for the release of SR3 however, our estimates are that it will be available in the first half of April. 

 

In the meantime, you can use a workaround, as this issue occurs only when the Word Processor "thinks" that it contains monochrome data, you can force it to work as a non-monochrome object by inserting a 1x1 pixel at the end of the data inside the Word Processor object. 

 

Regards, 

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Hi

 

We are a new user of bartender and have purchased the enterprise automation version 10.1 SR3.    We are trying to use commander to print HTML to a text file and the purpose is to create an invoice from a .NET application and send it to the printer via bar tender.  When we are sending the HTML, most of it works but at some point it gives error #3640 as a parser error.  The strange thing is it does not give error everytime at the same place even though the content is the same. Can you please help with this ?  I can send the HTML content and the label design to you if you wish. 

 

Thanks

Manu

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