Reprinting With Bartender Systemdb Fails S’abonner

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I have installed the local SQL dB delivered with BarTender with its default settings on my Windows 7 64 PC. The behaviour is the same on an Win XP system, however.

After the successful connection to the dB, all the ploted labels are listet. Also the label content is in the lower row of the main frame are displayed correct. The picture preview does not work, also the reprint of a label. Instead, I get an error message in the pop up window (Reprint Printjob):

Bar-Tender Server: There where no installed copies of BarTender found. More for details:

The Detailed error message tells me:

ID: 10112
BarTender was not able to find an installed copy which are configured for an access to the BarTender Database 'BarTender'.

Possible reasons:
1. Bar Tender ist not installed on the PC xy
2. Bar Tender System service is not running
3. Network problems are prohibiting the connection to the PC xy
4. A Firewall is denying the access to the PC xy

To number 1: BarTender is installed on that PC since it is the same where the dB is running on it (everything is on the same PC)
To number 2: The Service is running (checked with the Task Manager: BtSystem.Service.exe *32)
To number 3: Network is running fine. With the installed Microsoft SQL Server 2005 / SQL Server Configuration Management, the TCP/IP protocol is enabled
To number 4: There is no local Desktop-Firewall installed. Also shutting down McAffee didn't result in a connection.

Any ideas how to get the reprint console working (which is a pretty important tool to work with for us!)

Kind regards,
Dominic

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Domingo Rodriguez
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Dominic,

Do you own an Automation or Enterprise Automation Edition of BarTender?

Try the following:

* Close BarTender application if it's open.
* In Windows, go to "Start > Run" and write [i][b]cmd[/b][/i] then press Enter.
* From the command line dialog, go to the folder where BarTender is installed, which is
"C:\Program Files (x86)\Seagull\BarTender Suite"
* Now write [i][b]bartend.exe / register[/b][/i] and press Enter.

Does the error message still appear?


With regards to the preview fail, what additional information do you get when you press on the preview pane where the error appears?
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Hello

 

We are having a similar issue where the client upgraded from 9.4 (BTA3) to 10.0 SR4 (BTA5). They were running on a Windows 7 machine 64 bit. Prior to the upgrade they were able to reprint, but after the upgrade they were unable to generate label preview as per Dominic's email.

 

I have followed the instructions (bartend.exe  /register) but the issue persists:

 

Severity    ID    Text    Computer    Response
Error    10137    "Printed item preview image generation failed because a BarTender installation could not be found on 'RFBS-W7'.

Possible reasons are:

1) BarTender may not be installed on 'RFBS-W7'.
2) The BarTender System Service may not be running on 'RFBS-W7'.
3) Network issues may be preventing access to 'RFBS-W7'.
4) A firewall may be preventing communication with the BarTender System Service running on 'RFBS-W7'."    RFBS-W7    OK

 

So in our case, the proposed resolution did NOT resolve the issue. Are there other items we could check to find out what is going on?

 

Tim Muir

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Domingo Rodriguez
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Did you go through all the possible reasons as specified below?

 

1) BarTender may not be installed on 'RFBS-W7'.
2) The BarTender System Service may not be running on 'RFBS-W7'.
3) Network issues may be preventing access to 'RFBS-W7'.
4) A firewall may be preventing communication with the BarTender System Service running on 'RFBS-W7'."

 

 

I take it that the customer is trying to reprint from exactly the same PC as the one from where they initiated the print job, and that the BT System database is locally configured on this PC... ?

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