Repeated Application Error With Strange Behavior Seen S’abonner

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We have been seeing some strange behavior in a Bartender 10 file that we use to print out customer cards.  We scan in a barcode in two different input fields and the data is parsed out to several fields on the label file for printing.

 

The first issue we are seeing is randomly changing serial numbers.  This will happen on one item, then not again for a while. Sometimes it will happen multiple times in a row with the same and with different items.  Sometimes we need to reboot the computer to get it to work properly again.

 

The second issue we are seeing is that some of the objects on the cards simply don't print.  Everything else does, but not those few fields - and they're the same fields every time.

 

When I look into Database History, the image that is captured along with other information show that all fields are populated so they should print.  In the case of the bad serial numbers that bad data is actually being captured (this may not be a BT issue, but wanted to put it out here just in case). 

 

When I check the computers, I find the below errors in the Application Event log that occur about once an hour.  We print a card about every five minutes or so, and I'm not sure if these errors have anything to do with our issues either.

 

Faulting application name: BarTend.exe, version: 10.0.0.2821, time stamp: 0x4f4d45d3

Faulting module name: SLImage.dll, version: 10.0.0.2821, time stamp: 0x4f4d41e3

Exception code: 0xc0000005

Fault offset: 0x0000a996

Faulting process id: 0x1298

Faulting application start time: 0x01cf282cee9fbc1a

Faulting application path: C:\PROGRA~2\Seagull\BARTEN~1\BarTend.exe

Faulting module path: C:\PROGRA~2\Seagull\BARTEN~1\SLImage.dll

Report Id: 5f19d352-94a6-11e3-9351-90b11c5e6e7d

 

 

So, does anyone have any ideas for me?  I have tried everything I can think of to resolve the issues and I'm not sure what else to try.

 

Thanks!

 

Julie

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Domingo Rodriguez
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1. Please update BT v10.0 to its latest service release, which is 10.0 SR4:

http://www.bartenderbarcodesoftware.com/label-software/fixes_100.aspx

 

2. To which printer make and model do you print? What printer driver (and version) have you installed for this printer?

 

3. Are you saying that the print job data logging done by BarTender also shows the bad serial numbers?

 

4. Please also attach the BarTender document (.btw) for me to examine.

 

5. Are you directly printing from BarTender, or via some sort of Automation?

 

6. With regards to the missing objects on the label, open the BarTender document, access the "File > Print > Performance" dialog and try disabling all "Printer Optimizations"? Does the label now try to print properly? If yes, try re-enabling some of these optimizations until you find the one with which the printer isn't fully compatible with.

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Hi, Domingo.  Could I send you some of this information to you directly?  I am not comfortable posting some of it on a public forum - such as the btw file.

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1. Please update BT v10.0 to its latest service release, which is 10.0 SR4:  http://www.bartender.../fixes_100.aspx

At this time, we cannot do that.  Label printing is a validated process so to update BT will require extensive revalidation throughout the plant.  I am working with our production people to obtain a testing machine to test this out, however.

 

2. To which printer make and model do you print? What printer driver (and version) have you installed for this printer?

Lexmark Universal v2 XL
 

3. Are you saying that the print job data logging done by BarTender also shows the bad serial numbers?

Yes.

 

4. Please also attach the BarTender document (.btw) for me to examine.

I cannot do that in a public forum, however, I could email it to you directly.

 

5. Are you directly printing from BarTender, or via some sort of Automation?

Directly from Bartender.

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Ian Cummings
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If you want to send confidential information to us, then please email it to technical support, to the office for your region, and reference this forum post:  http://www.bartenderbarcodesoftware.com/label-software/contact_us.aspx

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