Label Alignment S’abonner

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We are gradually converting our labels to BarTender from a competing product that runs on the IBM i. We have an issue with Bartender when both software products are printing to the same printer (Zebra S4M's).

 

If all of the labels going to a printer are from the competitors product, the horizontal alignment of the labels is correct. If all of the labels going to a printer are from BarTender, the horizontal alignment of the labels is correct. However, once a label prints from "the other" software, all BarTender labels printed subsequently are shifted down by one line. All labels printed by the other software are always aligned correctly, regardless of how many BarTender print jobs are processed through the printer. Once the BarTender labels get off a line, turning the printer off and then back on corrects the BarTender labels, until the next "other label" prints. Turning the printer off and on is not a viable solution because the labels are generated automatically by various processes and no one knows when a BarTender label is going to be generated. I should note that even though the printing is shifted down one line, the physical alignment of the label in the printer is correct.

 

(Our applications on the IBM i that generate BarTender labels are generating trigger files that we transfer to a folder on the network. Commander picks up the files and processes them.)

 

Any ideas what is causing this issue and how to resolve it?

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Ian Cummings
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It sounds like the IBM generated print code is hardcoded with a temporary vertical offset that explicitly alters the vertical placement of printed items.  It's then probably the case that in the BarTender document you are printing is simply inheriting the defaults already set in the printer.  To fix this you should explicitly make a "Set top adjustment" setting to counteract the setting made by the IBM print code.  Do this via the BarTender Print dialog, clicking the "Document Properties" button.

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Clicked the "Set top adjustment" as suggested but there was no effect on the printing.

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Domingo Rodriguez
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Not only will you need to enable the checkbox, you also need to enter a negative or positive value. Try e.g. with "-2.0" mm and let us know how this affects on the print out.

 

Also attach one of the BarTender documents (.btw) using the "More Reply Options" button.

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I entered a value of -2.0 mm as you suggested and BarTender converted it to -.08 in. The printing still shifted down by a line. I then changed the value to .08 in. (positive value) and tried again. Same result. btw file is attached.

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I'm having a similar issue but instead of shifting "down" it's shifting to the right off the label.

 

I have included images to show my problem.

 

I have tried altering the size of the label itself, I have also tried adjusting the elements within the label and shifting it left but it still prints shifted to the right so to speak.

 

 

This is the label in BarTender.

[attachment=1499:BT1.PNG]

 

This is the label after printing. (The orange bar is pre-printed)

[attachment=1500:BT2.jpg]

 

As you can see in the second image the text has moved oustide of the box, as well as box itself and the pictograms. I am still unsure what is causing this.

 

Any ideas?

 

Thanks in advance.

 

EDIT:

 

I seemed to have corrected my issue.

 

In the "Document properties" in the Print window, if you click "Advanced options" and for my issue I had to put the "Horizontal Offset" to -2.0mm, that seemed to have worked.

 

Stilll getting the issue where the text goes outside the box though, tried multiple thing and nothing has fixed it.

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Hi All ,
 
We also have a alignment problem ( Picture attached ) when printing - using the Toshiba TECB-EV4-6 printer. I basically have tried everything i can find in the printing / printer properties, ect ect. I beleive its a simple fix however i cannot find a solution , any help would be greatly appreciated.
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Ian Cummings
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ANDCABLES: It looks like you haven't enabled the label sensor in the printer.  To do this in BarTender, select the "File>Print" menu item from your loaded label design, and from the Print dialog click the "Document Properties" button.  In the printing preferences of the printer driver dialog that opens, select the "Stock" tab and choose "Transmissive" for the sensor type.  Remember to save the document when done to retain the embedded print setting.

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Thanks Heaps , that was the problem .

Cheers
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I am having the same problem as ANDCABLES on a DataMax printer no matter what I do, I either get this or it skipping a label each time.

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Ian Cummings
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jjazdz: Could be that you haven't set the correct print setting, such as labels with gaps for the label sensor, or maybe incorrect page setup.  See the below training video:

 

https://youtu.be/4EOa4k61MM0

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I believe that these are correct, I started from scratch using a custom template using the dimension of the label and the same thing happens. On the Printer the server is set to label gap and the same issues happen

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Nima Taghavizadeh
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Hi everybody
I know it’s an old thread but I think this is exactly what I’m struggling with, thanks google ;)
We have a small store selling handcrafts and recently added a label printer to handle both bookkeeping and printed prices on the goods...
The label printer is a 4Barcode 4B-3044TF machine and we use the Bartender lite version came within the package for now, also we have installed the latest driver version presented on seagull.
The problem is some misalignments like what is discussed here.
Anyway we could kinda solve it although printing goes offset after 4-5 rows which is not very concerning because we use 1-2 rows to print each time for now.
Feed is set correctly and problem is printing settings for sure.
I also noticed we missed the transmissive option as you said under the stock tab!
Is it a malfunctioning of driver or software?
Or we are missing somethings in settings?
Or just a limitation on the sensor is used on this printer series?
Thanks for any help

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Pete Thane
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I have not had any dealing the any 4B printers but a lot of printers tend to work in a similar fashion.

By default the Seagull drivers use the "Use Current Settings" option for various of the driver options meaning that BarTender does not send down a command about which sensor to use or any offsets etc. and so the printer uses the values for these that are set in its configuration already. As soon as you send there commands to the printer then these will override the defaults. 

If the printer is going out of allignment after a number of labels I would suggest, as you have enabled the transmissive/gap sensor now then you may want to double check you label template settings/size in BarTender for the height of the label. In the page setup for a label the width of the page should be the total width of the label and backing material (the right/left margins will account for this) whilst the height should be just the height of the label itself, ie not including the gap. For some printers there is also a setting in the driver to set the size of the inter-label gap and if this is required for the 4B unit you will find this setting on the Document Properties>Stock Tab (such as shown in the image below for a TEC printer).

If the page size or gap setting is incorrect then this can cause printing issues with the labels going out of allighment and also skipping full labels.

I hope this helps

   

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Nima Taghavizadeh
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Thank you for the response...
I think actually our machine doesn’t support transmissive option and we have to set it manually which is ok and It is done.
I got a new problem with a new label size which is when everything is set up just like previous one and hit the print it prints just one label and then runs for a while without printing and finally stops with blinking red light. I know that it means a setting error by the user manual, but I checked settings many times. When we changed the gap size to 0 and gap offset to 0 it prints as many as amount we set but not aligned on the labels l, but when we change the gap settings to what it should be just like other label it encounters the error!
The new one has a smaller width 11 mm. Previous was 15 mm. Is there any limit for this case? Why it prints whit 0 gap settings but doesn’t with other settings on this size of media?

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Pete Thane
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With certain models of printer the Gap sensor is called the Transmissive sensor. 

Setting the gap to 0 is effectively telling the printer there is no gap between the labels.

There seems to be a minimum width of for the media and so if you label stock is below this then there could be an issue with the printer performance which could account for the issues you are encountering with both labels if they are 11 and 15mm respectively. 

 

 

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