Double sided template not aligning
Hey, I have a template for ID cards that used to work before, but now I don't know if it was an update, but they don't align anymore, the back of the card prints 1/4" higher than the front.
Any suggestions? I created the template following the video: "Double-sided card, tag or label printing", like I said it used to work before, now it's all off.
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Hello,
Welcome to the BarTender Community Forum!
The first thing we would recommend checking are the page setup settings. This article has steps for troubleshooting this under the section 'The print on the label is offset in an either an X or Y direction':
If those look correct, follow the steps for calibrating the printer in that section as well. If the issue persists, check if you need to update the printer driver or firmware for the printer.
If none of these steps correct the issue, try reaching out to the printer manufacturer to confirm it's not hardware related.
Please feel free to reach out to us again if you have any further questions.
Regards,
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