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Same label prints with different orientations

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6 commentaires

  • Avatar
    Peter Thane

    Check the default setting in the printer driver itself via Control Panel. I have seen something happen before like this where this default setting in the driver was different to all the others for some reason and on that device the labels kept flipping round.

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    Sylvain PLECIS

    Hello there !

    I know this post is quite old, but I am having an issue somehow similar...

    Most of my labels are being printed correctly, but sometimes, one label (out of a printed batch) will have the wrong orientation. (portrait instead of landscape)

    If I go back to the server, and rename that particular label associated "dd" file (generated by Infor LN cloud solution), Bartender will reprocess it, and somehow, it'll print OK on the same printer.

    This happens on batches of labels that are all using the same BTW file.

    Any idea ?

    Thanks,
    Sylvain

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  • Avatar
    Peter Thane

    That sounds very strange. 

    My guess would be some more investigation would be needed for this one to try and work out what is going on and so I would suggest you raise a Support ticket for this as they may need copies of the files and logs etc to work out what is going on 

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  • Avatar
    Sylvain PLECIS

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  • Avatar
    Peter Thane

    Did you raise this issue with Technical Support directly like I suggested some months ago? You can do this from the Submit a Request link at the top of this page.

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  • Avatar
    Sylvain PLECIS

    Hi, finally I have opened ticket. So I will update a conversation if I find solution.

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