Printer as shared resource works on designer but not in integration S’abonner

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Francisco Luis

Hi,
I am having problems with one printer.

Server with bartender 2019 suite.
Printer 1: Toshiba TEC B-SX4T  (Added manually by tcp/ip and selecting use disk for drivers)
Printer 2: Toshiba TEC B-EX4T1-GS12-QM-R   (Added as a shared resource navigating to \\printserver\\printerResource, and also tested with and without clicking use disk, tested all versions of B-EX4T1 drivers)

We can use both printers from bartender designer, but when we try to use  Printer 2 from an integration created with integration builder, it fails and generates 4 dump files.

The same integration works well with the other printer. Is there anyway I can analyze those dumps and see if I can find the issue?

I have another printer working perfectly in both Designer and Integrations.
The  Integration recieves a JSON with a printer variable containing the printer name (as shown on the server with bartender suite installed). 

I can provide the dump files if that helps tracing the issue. Any guesses of what could be the problem?
Thanks in advance.

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Francisco Luis

The integration response contains the following error message:

La impresión del trabajo '8481_P.btw' no se ha completado debido al siguiente error: BarTender Image Dump: Saved dump file to 'C:\ProgramData\Seagull\BarTender\Dump\BarTend_004720_0007.dmp'

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Francisco Luis

Printserver 1: The server with bartender suite

Printserver 2: The server that shares all the other printers (except Printer1)

Printers names on printserver1 (and also received in json Printer variable):
Printer1:     TEC
Printer2:     XXX.YY.ZZZ

Maybe the driver fails when the printer name contains dots on it? Or when it translates into 
\\printserver2\\XXX.YY.ZZZ

When I add the printer to PrintServer1 by navigating to Printserver2 shared printers, it adds correctly, and I can print from the designer, but not from integrations. Adding the printer that way allows to print the test page and using printer2 from designer.

Thanks in advance.

Francisco.

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