Upgrade to 2019 R2 failure on Windows 10 1809 S’abonner

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Liam Manfield


When trying to upgrade from Version 2016 R8 to Version 2019 R2, the error 'There was an error during the Windows features configuration process. Your original configuration will be restored' occurs.

This also removes 2016 in the process.

Windows 10 1809

8 commentaires

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Patrick Van Der Vaart
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Same problem here.  Even we old bartender is removed, installation of new 2019 installation will not complete

 

 

 

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Martin Steinke
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I have the same problem with my Windows 7 Professional, Service Pack 1 computer.

When I run BT2019_R2_136938_Full_x64.exe as administrator and click run on the pop-up, nothing happens. Also, nothing happens when I run the .exe without administrator privileges.

Any help will be appreciated.

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Liam Manfield
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After speaking to support this is a known issue and .net framework 3.5 needs to be installed first

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Jasper Wen
Modérateur
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I can confirm this error message is related to Microsoft .NET Framework 3.5 not being installed. The BarTender installer does try to enable and install Microsoft .NET Framework 3.5 but in certain environments and instances it may not be able to do so. You should try installing and enabling Microsoft .NET Framework 3.5 prior to installing BarTender and follow Microsoft's guidelines here for installation if you are running into this issue.

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YANG KONG LEONG
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Anyone has try to upgrade from Bartender 9.4 to Bartender 2019 R3? My client is planning to upgrade to Bartender 2019 but worry it will go smooth.

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Peter Thane
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Not sure if gone from a 9.4, but upgraded from both 10.1 and 2016 so far.

I have hit .NET framework issue on one install (on the server for the Licence) but that was sorted by manually having to download the .NET stuff as it seems the automatic Windows updates failed with this.  I received an ODBC error with one customer's site (very old Excel 97-2003 XLS files and the 32/64 bit issue) but installing the different bit version of 2019 fixed this.

Other than that I have not had a problem so far, so maybe worth getting them to check if they are linking up to Excel/Access and seeing what type of files they are and if they are the old type then match the bit version of 2019 with their Office product..

 

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Jasper Wen
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Hi Yang,

To make the transition smooth as possible, I would also suggest following our support article here for upgrading to BarTender 2019.

There also is a new concept called provisional activation that allows you to temporarily activate BarTender 2019 on another computer for a temporary period, while your older license remains active in production. You will be able to test BarTender 2019 in a separate environment independent from your production environment. The mentioned support article provides more information on how this works.

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YANG KONG LEONG
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Hi Peter and Jasper,

Thanks for the info. We get this done by next week. Hopefully all will run smooth.

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