Bartender 9.3 export printer code template S’abonner

I have a user that when she is exporting her printer code template it is not exporting everything correctly.   For instance if she has a screen data field that contains "Testing Screen Data"  the prn might only put "Testing Scr" in it.  However when I export it  the label exports fine.   this is for a datamax prodigy plus 203 dpi.

Yes I know we are using a really old version of Bartender and an upgrade is on the horizon but it's not next week or anytime soon.