Bartender 9.4 SR1 Professional
I have an old version of Bartender (9.4 SR1 Professional). It is running on an old Windows Vista machine. The computer is showing signs that it is going to need to be replaced soon. I can't find my original install CD with the product key. I purchased a Bartender CD off eBay but didn't realize that I was purchasing the basic edition and not the professional. So I have two questions.
1. Does your product key determine if it is the basic or professional editions or is the professional a different install disk? It appears that the professional options are available in the basic edition. However, they are only for a 30-day trial.
2. Is there a way to recover my product key from the computer that is currently running the professional edition before it crashes for good? Or can someone at Seagull look that up for me?
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Hi Mike!
Welcome to the BarTender Community!
Let me answer your questions in the same order they were asked:
1. The Product Key Code does indeed determine what edition of the software we would be running. Our installers usually have access to all features BarTender has to offer and once the PKC is provided, the application locks us out or provides us access to these features, depending on the edition of the software we have entered.
2. License issues, such as lost Product Key Codes, would need to be handled via web-form request. Please, follow this link to our Get Support page in order to access the web-form. I can see you already logged in a ticket with us in the past, and you provided us with a Support Number for a 9.4 SR1 Professional edition of BarTender, so chances are our support technicians can help you out with this.
Let us know how it went and if you have any further issues with BarTender, feel free to reach us!0 -
Can BT 9.4 SR1 upgraded to 10.1 and use exiting keycode
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Correction; Existing keycode for 9.4.sr1 and activated on BT 10.1
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