How to fix the error that repeats itself from the stamp print job from scratch?
I press print a print job consisting of 200 stamps, then I go out, when I go back to the printer I see that the zebra zt420 printer has printed 2 times, the first time printing from stamp number 1 to stamp 178, followed by a complete print order of 200 stamps.
I use bartender software / label printer: zebra zt420 300dpi
Why am I getting this error, and what is the fix?
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Hi Cuong,
Thank you for reaching us in our Community Forums.
In order to properly troubleshoot your issue, we would welcome it if you could share with us the following information:- What BarTender Version, Edition, and Service Release are you currently using? You can find this information if you open the "Help > About" menu on BarTender Designer.
- What Windows Operating System is the machine with the issue using?
- Are you using Drivers By Seagull™ with your Zebra printer? If so, could you tell us what version of the drivers you are using?
- Does this issue occur with other documents or just these ones?
- Are you printing directly from BarTender Designer or using another application?
Also, we would recommend reviewing our article on Common Printing Issues, as it goes through a variety of action plans which could be of use to you in resolving this issue you are experiencing. Hopefully, some of these suggestions detailed in this online document will be of use.
Thank you in advance.0 -
Dear Sir,
Currently the client side is using Bartender version 6.0.
The computer is using Windows 10 Version 20H1 operating system.
The printer is being installed with the Zebra driver.
There are 2 stamps that are regularly printed, both of which can have this problem (the error rarely appears, but the customer does not want that to happen).
The template file is designed by Bartender software, with data link through a customer software (ecVision ExpressChain)0 -
Thank you for providing us with the requested information.
The issue you are experiencing could be related to BarTender 6.0 not being supported on Windows 10 machines. If you have an active Maintenance & Support Contract with us, we would recommend upgrading your BarTender version to any of the suggested below:
You can review BarTender's Windows Version Compatibility and How to Update your BarTender Version in these articles.
In case you don't have an active Maintenance & Support agreement with us, then we would suggest reaching our Sales Department or our BarTender Partners so your BarTender version can be upgraded.0
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