BarTender System Service and Seagull License Server failed to start

Dan Vrtis

• 14 janvier 2022 17:36

We experienced some issues with the Seagull License Server service in the factory. I checked the Windows (10) event logs and found errors pertaining to BarTender System Service and Seagull License Server: "The service did not respond to the start or control request in a timely fashion." What does that mean? I've also seen a warning about Seagull TCP Library V3. What is that?

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  Xabier Clemente

  Modérateur

  ★ BarTender Hero ★

  • 17 janvier 2022 08:35

  Hello Dan,
  
  Thank you for reaching us via our Community Forums.
  
  In order to properly advise you on the nature and cause of this issue, could you provide us with the following information?
  
  

  1. What BarTender Edition, Version, and Service Release of the software are you running? You can find this information in BarTender Designer's "Help > About" tab.
     
     
     
     
     
  2. Are there any symptoms associated with this error? Any error codes popping up? Or are operations being conducted as normal?
     
     
  3. Have you tried restarting the Seagull License Server? If not, could you do so and monitor the issue? 
     
     
  4. Lastly, and regarding the TCP Library V3 warning, would it be possible for you to attach the full warning message? Does it involve the Maestro.Service.exe?
     
     

  With this information at hand, we should be able to better pinpoint the cause of it and advise you better.
  
  Thank you in advance.

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