Bartender Application slowness
We are currently working with Bartender version 2019.
Program: BarTender Designer 2019 R10
License: Professional Edition (12 Printers)
Version: 11.1/167038 (64-bit)
OS: Windows 10 Pro x64 build 19043
At the start of December last year, we have several PC's that have Bartender Installed but move incredibly slow when opening the application and preforming any action within the program. The only "fix" for this is to repair the installation. After the repair is finished it goes back to normal but after a certain period of time it seems to revert back to its slow state. I have confirmed it is not a memory issue on the PC itself. Has anyone seen or experienced this issue before?
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Hello Brian,
Welcome to the BarTender Community Forums!
In order to properly start troubleshooting this issue, could you answer these questions for us?- Did you install Bartender 2019 R10 for the first time on those workstations or did you start experiencing this behavior after updating BarTender?
- Do the machines currently have pending updates from Windows \ is it currently up to date? I strongly recommend you update your system and reboot the computer, as pending updates for .NET Framework can cause this type of latency. -
Also, I would like you to try a small test as it could potentially fix the issue:
On the machines where you are facing this latency, could you please try to restart the BarTender System Service from the Administration Console > Windows Services section:
Finally, depending on your environment, we might also try to see if installing BarTender 2021 or 2016 on one of those machines gets around the issue.
Hopefully, the service restart does the trick. If not, perhaps we might be dealing with some corrupted installations which might need a full BarTender removal and installation.0
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