Erreur 1401: vous avez dépassé votre nombre maximal d'imprimantes sous licence S’abonner

0

A user printed to the printer \\MMF159\MMFPR114 (from a print server) instead of MMFPR114 directly. A license is therefore taken for 7 days
Or impossible to print directly because message "Error 1401: you have exceeded your maximum number of licensed printers"
I would like to be able to remove the use of this license to allow printing on the live one.
Is there a delete or reset procedure?
Thank you

3 commentaires

0
Avatar
Xabier Clemente
Modérateur
Actions pour les commentaires Permalien

Hello Mickael,

Thank you for reaching us via our Community Forums!

This error message is usually linked to the duplication or overuse of the printers licensed by your BarTender Licensing Server. We recommend you review this article on Error 1401 so you can learn how to prevent this error in the future.

If you navigate to "BarTender Administration Console > Licensing > Printer Usage" on your BarTender Administration Console, you should be able to view your printer usage and the licenses assigned to different printers:



Can you see any duplicated printers in the Printers Used in the Last 7 Days table? If so, we might be facing a duplicated printer issue. Please follow the steps detailed on the link I referenced earlier in this post in order to correct the issue (in my experience, most of the time, it's just a printer being named differently in multiple machines using BarTender and installing them using the same naming convention and installation method usually fixes the issue).

That being said, we would need to wait for the assigned licenses to return back to the license pool in order to reassign them. BarTender's licensing method is printer-based, when used, its printers get a license assigned to them, these will expire and return to the license pool after a week of inactivity so other printers can pick them up and use them.

We recommend you review our white paper on Printer-Based Licensing.

Let us know if there is anything else we can help you with.

0
Avatar
Mickael CESBRON
Actions pour les commentaires Permalien

Hello Xabier,

Thank you for your quick support.

There is only one solution to solve my issue, it is to wait 7 days (without activity on the printer) for the license to be available again

 

0
Avatar
Xabier Clemente
Modérateur
Actions pour les commentaires Permalien

That is an option; however, if you have an active Maintenance and Support agreement with us, I would also suggest opening a ticket with our expert technicians, as depending on the configuration, they could offer some additional help.

You can reach us via the Get Support tab. Please, input your Support Number (located on BarTender Designer's Help > About menu) so all avenues of support are available to you.

However, as previously stated, this option would be Maintenance and Support dependent.

Let us know how it went!

Vous devez vous connecter pour laisser un commentaire.