Error Message #1401 You are exceeding the maximum of 1 printer(s) allowed... S’abonner

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I am very frustrated.

I have one ZT610 connected directly to a single computer via USB cable and the Bartender software installed and license activated on that computer.  

Last week we printed close to 6,000 labels, yet today I can't print a single copy of the same label.

Connected to that computer is also a regular HP letterhead printer we use for other documents.

We have an urgent run of labels that need to go out the door and my staff started randomly getting the following message today which doesn't allow them to print to that printer anymore:

 

"You are exceeding the maximum of 1 printer(s) that are allowed by the Bartender License '2R-....' within a 7 day period.  You must either purchase additional printers for your license or reduce the number of printers used.

Bartender cannot print or export printer code templates to printer "ZDesigner ZT610-203dpi ZPL' until this condition is corrected"

Can someone please help?  This should be super simple.

Thanks.

3 commentaires

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Xabier Clemente
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Hello Brad,

Thank you for posting in our Community Forum.

This error message is usually linked to the duplication or overuse of the printers licensed by your BarTender Licensing Server. We recommend you review this article on Error 1401 so you can learn how to prevent this error in the future.

If you navigate to "BarTender Administration Console > Licensing > Printer Usage" on your BarTender Administration Console, you should be able to view your printer usage and the licenses assigned to different printers:



Can you see any duplicated printers in the Printers Used in the Last 7 Days table? If so, we might be facing a duplicated printer issue. Please follow the steps detailed on the link I referenced earlier in this post in order to correct the issue (in my experience, most of the time, it's just a printer being named differently in multiple machines using BarTender and installing them using the same naming convention and installation method usually fixes the issue).

That being said, we would need to wait for the assigned licenses to return back to the license pool in order to reassign them. BarTender's licensing method is printer-based, when used, its printers get a license assigned to them, these will expire and return to the license pool after a week of inactivity so other printers can pick them up and use them.

We also recommend you review our white paper on Printer-Based Licensing.

Finally, issues related to BarTender Licensing and Activations such as these will need to go through our regular support channels. If you have a Maintenance & Support agreement active with us, then you can reach us via web-form, chat, or phone. If not, we still have some regular support channels available to you.

In order to access support, go to our Get Support page and enter your Support Number, this will automatically check your support status and provide you with links to your available lines of support. Also, please be sure to have your BarTender Support Number with you ready when you reach us as our technicians will have to check on your license and see what the status is from our side.

Let us know how it went!

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Brad Churchill
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Hi.  

Thank you for the reply.  

There are two printers connected to the same computer:

1)  the Zebra label printer

2) an HP laser printer my staff use for printing Word documents and so forth.

I looked at the Bartender Administration console and saw that one of my staff tried printing a label, but the job was sent to the HP printer, which I suspect triggered the "1401" error. and locked us out from printing.

To mitigate this issue in the future, I have completely removed the HP printer from the computer and now only the Zebra printer is physically connected.

We don't have a support plan.  This is a small company with one printer on one computer and one software license.

We have 7500 labels to print in the next day or so and NEED that printer to do its job.

The 13 day lockout is complete BS!  We paid for the software and need the printer to do its job.

How can this lockout issue be solved expediently?

Please respond directly to Brad@Choklat.com or call me directly at 403-472-8701 ASAP.

Thank you.

 

 

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Peter Thane
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As Xabier has mentioned above you will need to contact Seagull's Tech Support team directly using the Get Support link he included in his response and hopefully they can help you with the locked out issue. Users on this User Support Forum cannot help with this. If the software was installed within the last year then Maintenance should still be in force which would help to expediate this.

As a tip for the printers there is no need to delete all the drivers from the PC if they are needed for other things as, in Administration Console > Printer Setup, there is an option to prevent each driver from being selectable by BarTender.

 

 

 

 

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