Print Settings on Labels changed without update to btw files フォローする

Doug McLauchlan

We had an incident recently where the print settings - specifically darkness, operation mode and tracking mode - were reset to a default value on most of our label formats.

Most of our label printers use continuous forms with a cutter, and we set up each label format with that setting.

However, we suddenly had issues where almost all our formats went back to using tear off, web tracking in these settings.

What is confusing me is that the change date on the .btw files DID NOT change.  I had to go into each file and change the settings back - which did update the last change date on the files.

Does anyone know what might have caused this? Is there a way to protect against it happening again?