Print Portal cannot see printers (Bartender 2016 R5) フォローする

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Jamie Cordingley

Hi,

I have recently installed bartender on a new machine, the Operating system is windows server 2016, this machine has multiple printers installed that are shared from a windows 2012 r2 print server.

However i cannot get print portal to see these printers, whenever i try to go into the "administration settings" of print portal to add the printers connected to this web server i get a message of "No printers are available on the web server to print to. You may need to restart the web application after installing new printers on the web server." however i know the printers are installed as i can see them in windows devices and also print to them from bartender designer. 

I have restarted the web application but this made no difference as well as restarting the machine.

Below is a segment of the IIS logs for the bartender site.

Does anyone have any ideas?

Thanks

Jamie

2018-01-03 08:39:01.5968 ERROR: SettingsController Page: Could not find default server printer during initialization. PrinterSettings does not return any printers
2018-01-03 08:39:01.7843 ERROR: UpdateDelegates UpdateAndExecuteVoid3: A fatal error occurred: No printers are available on the web server to print to. You may need to restart the web application after installing new printers on the web server.
2018-01-03 08:39:13.7070 ERROR: ErrorController FatalError: A fatal error occurred:
2018-01-03 08:39:35.4043 ERROR: SettingsController Page: Could not find default server printer during initialization. PrinterSettings does not return any printers
2018-01-03 08:39:35.4199 ERROR: ErrorController FatalError: A fatal error occurred: No printers are available on the web server to print to. You may need to restart the web application after installing new printers on the web server.
2018-01-03 08:40:36.5582 ERROR: SettingsController Page: Could not find default server printer during initialization. PrinterSettings does not return any printers
2018-01-03 08:40:36.5738 ERROR: UpdateDelegates UpdateAndExecuteVoid3: A fatal error occurred: No printers are available on the web server to print to. You may need to restart the web application after installing new printers on the web server.
2018-01-03 08:46:07.6165 ERROR: SettingsController Page: Could not find default server printer during initialization. PrinterSettings does not return any printers
2018-01-03 08:46:07.6330 ERROR: ErrorController FatalError: A fatal error occurred: No printers are available on the web server to print to. You may need to restart the web application after installing new printers on the web server.
2018-01-03 08:47:48.6823 ERROR: PrintData Initialize: Could not find default server printer during initialization. PrinterSettings does not return any printers
2018-01-03 08:47:48.7135 ERROR: <Not Available> lambda_method: Printing data is not valid. RootFolderName=Librarian, Relative Path=Calendar Labels/Calendar Roll Label.btw
2018-01-03 08:47:48.7291 ERROR: UpdateDelegates UpdateAndExecuteVoid3: An error occurred: No printers are available on the web server to print to. This could be because there are no printers installed on the web server. If there are printers installed on the web server, ensure that the printer's model can be selected (Print Settings section of the Administrative Setup screen). You may need to restart the web application after installing new printers on the web server.
2018-01-03 08:48:42.4062 ERROR: SettingsController Page: Could not find default server printer during initialization. PrinterSettings does not return any printers
2018-01-03 08:48:42.4218 ERROR: ErrorController FatalError: A fatal error occurred: No printers are available on the web server to print to. You may need to restart the web application after installing new printers on the web server.

 

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Pete Thane
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Been a while since I played with Print Portal so not 100% sure but does the IIS "user" account have sufficient permissions to see the printers?

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