Barcode Shifting フォローする

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We are running BarTender 10.1 and printing to Brady PR600 printers using Seagull drivers. We have quite a few stations that we have been running for several years without seeing this issue.

 

One of our stations printed a label on 4"x4" stock where one of the barcodes shifted to the top left of the label. The human-readable stayed at the correct location. The barcode is a GS1-128 with the Human Readable visibility set to full. The Assembler had printed several labels earlier today prior to this one. I was alerted and was able to print the label without any issues on the same station. As I mentioned, this is the first time we have seen this. Any idea what could have caused this? Nothing was changed on the station or printer.

 

Thanks

 

Mike

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Ian Cummings
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Sorry, are you saying this was a one off occurrence, or that it happens repeatably?  How are print requests of BarTender being made; interactively or via some form of automation?  Assuming this was a one off event, the cause could be due to corrupted print code arriving at the printer, or perhaps more likely, a glitch in the printer itself.  Doing a factory default reset on the printer is a good way to clear out any gremlins.  If you keep getting this issue, then maybe a full removal, and clean reinstall of the printer driver could fix it.

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Thanks Ian, So far this is a one off occurance. We have created our own Windows app using the SDK to print the labels. In addition to printing them, it also saves an image (.png) to a network location for archive purposes. We are also using the BarTender database, so the label is saved there as well. I checked the images in both the dB and the saved .pngs and they are all fine, they do not show the weird barcode.

 

I thought it might be printer related as the images in the dB and the archive are good. I thought I'd post the question just to make sure. I'll monitor things and deal with the printer as neccessary.

 

Mike

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