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Commander Task Looping Without Printing

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11件のコメント

  • Avatar
    Ian Cummings
    モデレータ
    1. What is the edition, version and build of BarTender/Commander in use?

    2. What version of Windows is BarTender/Commander running on?

    3. Is the scan folder using a Windows file system, and if so, what version of Windows is that computer running? If not, please give details.

    4. Does the trigger file get renamed?

    5. Does Commander try to issue any of the commands for that task, or does nothing happen literally except for the file being detected?
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  • Avatar
    Legacy Poster
    Hi,

    1. We've just bought BarTender Automation.

    [b]BarTender[/b]
    Edition: Automation (3 printers)
    BarTender Version: 9.4 SR3
    BarTender Build: 2781
    OS: Windows Server 2008 Standard without HyperV (x86), SP2

    [b]Commander[/b] (same thing as BarTender)
    Edition: Automation (3 printers)
    BarTender Version: 9.4 SR3
    BarTender Build: 2781
    OS: Windows Server 2008 Standard without HyperV (x86), SP2


    2. See OS above.

    3. The scan folder is located on a Windows OS server, so I guess it means it's a Windows file system. Windows Server 2008 Standard SP1. One thing though that my System Admin just told me: this remote server is 64-bit, contrary to the BarTender/Commander server which is 32-bit.

    4. No rename.

    5. I don't know how to monitor the commands you are talking about. All I can tell is the Status the switching between "File Found" and "Scanning" and the log showing nothing.


    Thanks a lot,

    Carl
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  • Avatar
    Susan Chen
    モデレータ
    Hi, Carl:

    According to your description, your csv file is found but not able to change to .dat so it is not renamed yet. Is it correct? You can observe this on your shared path folder to see if the .csv has been renamed to .dat.

    The administrator account you use is local computer administrator account or domain administrator account?

    It look like there is no permission to rename the file on shared folder. Do you mind giving a try on your shared \\server\folder right click-> Property-> Security tab-> click on the account you choose and tick all the permissions for read/write/modify/execute or temporary add a everyone account and allow all permissions for a test.


    If it still does not work, please turn on your Bartender logging through Administer-> Log setup-> Text File log. Can you send your commander file(*.tl), bartender label format(*.btw) file, csv file and log file to me at asiatech@seagullscientific.com, we can look into more for you.
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  • Avatar
    Legacy Poster
    Yes: the files aren't getting renamed.

    The adminstrator account is a domain administrator account. I've checked with our system admin.

    On the shared folder, there was already read/write/execute permissions for Everyone + Full control permissions on the domain administrator account used to log on the server and specified in Commander Service.

    I'll be sending you the files...if we find any resolution, I'll post the results here for others to see someday.

    Thanks !
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  • Avatar
    Ian Cummings
    モデレータ
    On the scan folder, I would suggest you remove all permissions and then re-introduce them from scratch. Sometimes permissions can become corrupted, so the quickest way to solve such a problem is to remove them entirely and then set them from new.
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  • Avatar
    Legacy Poster
    I've reworked the folder sharing properties with my system administrator and it seems there was 2 different tabs to update and I only knew about one.

    Upon retesting, the file in the shared folder was correctly renamed and processed.

    It didn't print, but this is due to another problem: all of our server printers have disappeared from the [b]Control Panel -> Printers[/b] section.

    Since we've installed BarTender Automation on this server, we're experiencing many problems related to our printers that we never had before. We'll need to figure this out or install our software to another place.

    In any case, I think my initial problem is solved, so we can consider this thread closed successfully.

    Thank you for the follow-up.
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  • Avatar
    Legacy Poster
    Hi Carlbonneau - I am having a problem that sounds exactly like this. Which 2 different tabs are you referring to when you describe your solution? I have identified as you did that the permissions on the folder in the "Security" tab are full control/read/write/modify etc. What is the other tab? Any info you could provide would be much appreciated.



    [quote name='carlbonneau' timestamp='1322849826' post='1215']
    I've reworked the folder sharing properties with my system administrator and it seems there was 2 different tabs to update and I only knew about one.

    Upon retesting, the file in the shared folder was correctly renamed and processed.

    It didn't print, but this is due to another problem: all of our server printers have disappeared from the [b]Control Panel -> Printers[/b] section.

    Since we've installed BarTender Automation on this server, we're experiencing many problems related to our printers that we never had before. We'll need to figure this out or install our software to another place.

    In any case, I think my initial problem is solved, so we can consider this thread closed successfully.

    Thank you for the follow-up.
    [/quote]
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  • Avatar
    Legacy Poster
    Check both the "Security" and "Sharing" tab options of your folder.

    If I recall correctly, I'm pretty sure that our error came from a setup problem in one of these 2 tabs.
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  • Avatar
    Legacy Poster
    Thanks for the response! I'll give it a try.

    [quote name='carlbonneau' timestamp='1333998186' post='2156']
    Check both the "Security" and "Sharing" tab options of your folder.

    If I recall correctly, I'm pretty sure that our error came from a setup problem in one of these 2 tabs.
    [/quote]
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  • Avatar
    Legacy Poster

    Hi,

    I have the same issue with my bartender (automation )  commander. I try the config, it work with local folder but doesn't work with network folder like (\\webfolder\). I check the folder permission. all looks fine. I can manually rename the trigger file and folder's name. What else I need do to fix this. Please help.

    On the scan folder, I would suggest you remove all permissions and then re-introduce them from scratch. Sometimes permissions can become corrupted, so the quickest way to solve such a problem is to remove them entirely and then set them from new.

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  • Avatar
    Ian Cummings
    モデレータ

    yi_huang@ao-inc.com: We suggest you use the Polling detection method for scanning network folders as immediate detection over the network is not always reliable.  In any case, I suggest you look at upgrading to BarTender 2016 if you can as we've replaced Commander with the new Integrations Platform which is much more powerful and fully featured. http://www.seagullscientific.com/label-software/barcode-label-design-and-printing/

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