Not Able To Print A Certain Label.. Page Size Issue? フォローする
I originally logged this with technical support, but haven't heard back so thought I would post here..
I am having trouble getting a certain label to print via BarTender 10.
I currently have a hot folder set up which Commander monitors for .csv files, when it comes across a file it should read the contents of it and populate a label. This works fine for one of the labels I have in use, but not for the other one, as far as I can tell the only real difference is the page size.
I currently have Commander set up on a Windows 2008 server, I then have a separate PC with the Brother QL-500 printer installed and shared out to the server. I have both my labels loaded in to the Librarian.
The two labels are attached - KBE1.btw works fine. FIAT1.btw does not work, it recognises it in Commander as a file in the hot folder, and renames it, but nothing prints, it does not register in the Reprint Console either.
I can print the FIAT1.btw fine from BarTender by going to the FIle>Print option.
The other step I have taken is to define a form size in the Windows Printer section (I am not sure if this is necessary though?)
I have attached coresponding screenshots, let me know if you require anymore information.