Commander Task Status Shows "executing" 关注
I am using 9.2 BarTender/Commander currently running as an Application. I have several (6) tasks set up (all the same) to print labels based on trigger files with up to 5 Batender processes (configured in BarTender Commander Handler Setup). It's all working except once in a while, I will have one of the tasks show as 'Executing' rather than 'Waiting For File' or 'File Found'. I have found that when I see 'Executing' it has stopped working. Nothing else will print, no other files will get renamed, etc. I believe this may be due, at least in part, to high volume as it only happens on our highest volume days. And by high volume, I mean it handles dozens of files an hour, often over 300 per day. To get it working again I have ended the CMDR.exe and Bartend.exe via Task Manager and restarted Commander. When this is down, people need it back up ASAP.
I have added logging via BarTender and I already had logging from Commander (it doesn't indicate what the problem is). Since this has only happened on very high volume days, it would be difficult for me to force it to occur. We are planning to upgrade to 10.0 soon (not soon enough!) - but in the interim, does anyone have any suggestions on configuration changes or additional logging that may help capture the issue? I have not modified my memory heap as suggested in the Commander troubleshooting document but wanted to wait until we upgrade when configuring this is done via BarTender/Commander.
Meanwhile, if this happens again, I have the additional logging and I know I can use Detection - Show All Running BarTenders. Just thinking that someone might have some suggestions to prevent this issue or better capture and correct the cause. Thanks!