Bartender Freezing while trying to setup database connection 关注

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Tyler Davidson

My Bartender freezes every time I try to do a Database Connection Setup on my computer. It has been working fine for the past month or so on this computer and only just recently started having this issue. I have Bartender installed on multiple other computers in my warehouse and none of the others are having this issue. If I click on the Database Connection icon or try to set it up under the file menu the program will freeze completely and I will have to terminate the program. Everything else seems to work fine. I have tried uninstalling and reinstalling multiple times with no success.

 

Here is the version info:

 

Program: BarTender Designer 2016 R8
License: Enterprise Automation (20 Printers)
Version: 11.0.8.3153 (64-bit)
OS: Windows 10 Pro x64 build 17134

 

 

Any help would be greatly appreciated.

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Peter Thane
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Have you tried creating a new label and then linking to the same database or a different database?

Can you open the database from that PC with any other program? 

 

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Eric Ouellette
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Same thing happened to me. We're running version 11.0.8.3153. This happens when I create a brand new label format.

@Peter, it happens for me before the database setup screen even comes up. Not to put words in Tyler's mouth but it sounds like he has the same issue.

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Peter Thane
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Tyler's problem seems to be a single PC specific hence why I asked the questions for that machine.

Not sure what database you are trying to connect to but you may want to download and install the Microsoft Access Database Engine in case the ODBCs are where the problem lies.

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Tyler Davidson
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@Eric exactly! I have bartender running on 15 other PCs without issue. But for some reason mine will not even let me open up a database setup without freezing. It was working fine for months then all of the sudden has this issue.

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Tyler Davidson
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It's not an issue with a specific database. I can't even get to the point of selecting a database. As soon as I choose 'Database Connection Setup' it freezes. It doesn't matter what label I am using either. I can try an existing one or create a new one and it will freeze immediately upon trying to begin a database connection.

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Jasper Wen
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It could be possible that the BarTender database connection setup window is off the screen or hidden. I would suggest trying the following keyboard shortcut to move the database connection setup window to see if it reappears.

  1. Press and hold the Alt+Spacebar+ M keys
  2. Hit any arrow key once
  3. Move your mouse until you see the window.
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Craig, Jeremy Michael
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Tyler Davidson - I am having the same problem trying to update a password on a database connection.  Tried Jasper Wen's suggestion - no luck.  This started about 2 days ago.

 

Program: BarTender Designer 2016 R1

License: Professional

Version: 11.0.1.3045 (64-bit)

 

 

OS: Windows 10 Enterprise [x64]

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Nikola Bocevski
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Go to the windows user profile, Remote subfolder and delete Seagull folder.

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Pierre Parmentier
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Was this solved? I'm facing the same. thanks

 

Program: BarTender Designer 2016 R8
License: Automation (3 Printers)
Version: 11.0.8.3153 (64-bit)
OS: Windows 10 Pro x64 build 17134

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Nikola Bocevski
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If Bartender works fine for other windows profiles (try running bartender as different user), than will work for you. Just delete the folder <C:\Users\%username%\AppData\Roaming\Seagull>

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Pierre Parmentier
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This solved the problem, thanks

 

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Mohammed Mohammed
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Thank you Nikola Bocevski !! 

 
 
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Dawood Thaker
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Hi,  Need Help .........

I am having problem with Data Connection when trying to set up link ... My Bartender application freeze and do not allow me to navigate on any option.  I been told by support to re install which I did but I still have issue?  now I even updated with Bartender professional R8.

Please Please Someone help me to get away with this problem.  Kind Regards

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Nikola Bocevski
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Did you try using the BT with other windows user?

If problem is software related than uninstall BT, uninstall SQL, delete all dependency folders (BT and Seagull), clean the registry and than install new version.

Before you start uninstalling and deleting, copy all templates.

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Dawood Thaker
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Hi ..... Again Thank you Niola i did uninstalled and it started working fine.  I manage to print some but Yesterday i am facing same issue.  Is there any proper fix for this issue.  Is Bartender tech/support team taking any action or fix?  or shall I use other software going forward.  i wasted 3 to 4 hours of my time working on this issue and didn't get that fix.  I also logged Help call.  I have project coming up next week.  

Is there any proper fix for this issue?  

Currently very unhappy customer due to support I am getting.  Thanks 

Nikola Thank you for your support and help.  Kind Regards

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Marcin Najkowski
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Hi. For me, this problem appeared after the physical transfer of the computer...

I have two monitors connected to the computer .

During the transfer of the computer I mistakenly connected the monitors the other way round.

Which caused the above described error .

Solution: Swapping monitor cables which resulted in the appearance of a database window

 

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