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Barcode size problem

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    Xabier Clemente
    版主

    Hello Pedro,

    Thank you for reaching us via our BarTender Community Forum.

    Could you share a couple of pictures of the issue in the faulty machine and the label opening correctly on a machine without the issue?

    Also, could you tell us what Windows version are these machines using? Perhaps it's a compatibility issue with the machine experiencing the unwanted behavior.

    Thank you.

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    PEDRO ANTONIO LORCA GALVEZ

    I've found the solution.

    Uninstalling Bartender and printer and reinstall them doesn't solve the problem.

    Then, cheking all parameters (I don't know why) I've noticed in advanced driver and printer configuration, Godex printer was being treated like a dot matrix printer. I changed it to thermal and voilà.

    Thanks for the support!!

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