not printing

Hani Doh

• 2023年04月06日 16:28

Hi, I am using DELI-DL770D, I use this all the time until yesterday, but all of sudden, nothing came out. I printed test page and it printed but i dont know why others nothing came out.  

I re install the driver but same :( 

Please help.

Thanks. 

 

0

• 

  Xabier Clemente

  版主

  ★ BarTender Hero ★

  • 2023年04月18日 08:36
  • 編輯於

  Hello Hani,
  
  Thank you for reaching us via our Community Forums.
  
  In order to properly troubleshoot this issue, we would appreciate it if you could provide us with the following information:
  
  

  • Did you or your organization recently change anything to the environment?
  • Is the print job sent to the print queue at all? Can you see it in a failed or waiting state?
  • Do you get any error messages when trying to print?
  • What is your BarTender version, edition, and service release?
  • What is your Windows version?
  • How do you print your BarTender labels? Directly through BarTender Designer or do you use an integration?

  In the meantime, we would recommend reviewing our article on Common Printing Issues, as we have a section dedicated to when the printer is unresponsive.
  
  Thank you.

  0

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