License issues 追蹤

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Hettie Louw

Hi 

My laptop crashed and now I have to activate my license on my new laptop but it give me an error and says I must cancel it on the previous laptop.  I can not access that laptop anymore.  How do I fix this?

 

Regards

Hettie

1 意見

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Pete Thane
評論操作 永久連結

I take it that means the old laptop is no longer available and do you cannot deactivate the licence on that machine

If that is the case you will need to contact your regional Technical Support office directly and report this issue and request assistance from them. They will need to make some changes to the licence status on their system but will require some other information to in order to complete this. 

 

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