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Bartender 10.1

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3 條評論

  • Avatar
    Domingo Rodriguez
    版主
    1. What build number of BarTender is in use (check this via the "Help > About" dialog in BarTender).
    2. Printer make and model in use (printer driver version in use).
    3. Windows version and service pack in use.
    4. Partial source code for us to examine. Do you know approx. at which line of the code the exception occurs?
    5. Does the problem occur with a certain BarTender document (.btw) in use? If yes, please attach it to this forum topic by using the "More Reply Options..." button.
    6. Once the issue appears, will you get these exception for any following print you make? Do you need to do anything to stop the issue from appearing, such as restart your application, restart the server...?
    0
  • Avatar
    Sylvia Veal

    Enterprise Automation (60 printers)

    10.1.SR4 Build 2961

    Several users getting this message again.    From different computers, different labels, and to different printers

    Printing from ASP.NET pages calling the batch program which does the printing

    ==================================Calling Code:

    Dim ShellProcess As New Process
    Try
    ShellProcess.StartInfo.UseShellExecute = False
    ShellProcess.StartInfo.CreateNoWindow = True
    ShellProcess.StartInfo.FileName = programname
    ShellProcess.StartInfo.Arguments = arguments
    ShellProcess.Start()

    =================================Batch program

    Dim btFormat As LabelFormatDocument = btEngine.Documents.Open(indocument)
    btFormat.DatabaseConnections.QueryPrompts("ComputerName").Value = computername
    btFormat.PrintSetup.PrinterName = printername
    Dim prntresult As Result
    Dim btMsgs As New Messages
    'Print the document
    prntresult = btFormat.Print(indocument, btMsgs)

    ======================================ERROR:

    Document: \\s5004001\Collaboration\Labels\BarTender\Wrapper\Address.btw

    BarTender Print msg: prntresult: 2
    BarTender cannot use printer '\\s5007010\P500D051' to design, print, or export a template due to a printer setup problem.

    A Windows error code was returned: 1722

    Error message: The RPC server is unavailable.

    0
  • Avatar
    Sylvia Veal

    I found the print spooler was not running on the web server.   restarted that and the print server and labels are not printing again.

    0

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