High Cpu With Bartender 10.0 追蹤

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Hello,

Today I installed Bartender Suite 10.0 on the server where also SLS is running (Win2003 SP2). We have configured 8 handlers in Commander and about 20 tasks configured (mainly polling on file share and 2 TCP/IP). If I start Commander I see 8 bartend.exe starting and CPU is about zero, but as soon as some print jobs start, CPU is getting 100% and will not decrease also the print jobs finished successfully. Most CPU is used by SLSSrv.exe, followed by bartend.exe and BtSystem.Service.exe (number of bartend.exe with CPU usage correspond to number of parallel print jobs).
Any idea what can cause this high CPU usage?

Regards
Markus

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評論操作 永久連結

I can reproduce this behavior with every print job triggered. Equal if trigger is File or TCP/IP and if it's 1 or 3 parallel prints. Find attached a screenshot of History Explorer where we can see that it has a lot of license requests (and they are accepted) also only one print job was triggered during this time. It produces thousand of same message during this short time, which seems to be the root cause of the problem.
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Susan Chen
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評論操作 永久連結

Hi, Markus:


1) Do you use 8 core CPU as server? There's not a lot of benefit to running more processes than you have cores.

2) Can you translate the message you get to English if possible? Can you turn on Bartender and commander log as well through Administer-> Log etup -> Text File Log-> tick "Log Message" ?

3) Can you send your commander *.tl file and trigger file samples and the steps to asiatech@seagullscientific.com, we can try on our Window 2003 environment to compare with your result?


Thanks!
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[quote name='Susan C - Seagull Support' timestamp='1331653588' post='1979']
Hi, Markus:


1) Do you use 8 core CPU as server? There's not a lot of benefit to running more processes than you have cores.

2) Can you translate the message you get to English if possible? Can you turn on Bartender and commander log as well through Administer-> Log etup -> Text File Log-> tick "Log Message" ?

3) Can you send your commander *.tl file and trigger file samples and the steps to asiatech@seagullscientific.com, we can try on our Window 2003 environment to compare with your result?


Thanks!
[/quote]

Unfortunately I had to deinstall version 10.0 because of the problems (it's one of our productive servers) and reinstalled version 9.3 which we had installed before and which works with same configuration without these problems.

1) We have only 1 core CPU in VM configured, but problem could also be reproduced if only one print job was triggered.
2) The message translated: Bartender has requested authorization for printing from License Server. The Seagull License Server has approved the request.

The other SLS connected Bartender installations with 9.3 still worked without problems, so it seems a problem with SLS 10.0 in connection with Bartender 10.0 (in our environment).
Unfortunately I do not have time (and a second license) to install a seperate 10.0 installation for further investigation.

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