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Printing Failing Under Xp Sp3

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    Ian Cummings
    版主

    This shouldn't be a problem and XP SP3 should be just fine.  You'll just need to fault find the problem on the particular PC.  Enable application logging to a text file to see if anything there turns up any clues.  If you're able to, modify the code to make the application window of BarTender visible to again see what might be going on inside the BarTender process.  Check the printer driver in use as that might be the problem -- do a remove and reinstall just to be sure.  You can even try replicating what your code does by controlling BarTender manually to see if it stumbles over a problem.

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    Legacy Poster

    Thanks for the response.

     

    We've gone through the process of uninstalling the application and re-installing, and the printing process still doesn't work. We're using BarTender 10.0 SR4, and when I launched the BarTender application itself and place some random text fields on the label and print, the application locks up. I used the example C# program which is designed to print using the SDK, and that locks up too. Perhaps this is an issue with the Windows operating system itself. Printing from MS Paint seems to work just fine, so perhaps there's some driver issues.

     

    I'll speak to their technical team and see if there are any missing permission sets or restrictions which might cause the issue. Would a network issue (connectivity to the license server) cause any of the described issues?

     

    Thanks

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  • Avatar
    Ian Cummings
    版主

    It sounds like there is a problem with the printer driver in use.  Did you yet try removing, rebooting and re-installing it?  The fact that this happens when controlling the software manually rules out any form of automation being the problem.  It might also be a .NET issue.  Use the Microsoft .NET repair tool to check/fix such issues: http://www.microsoft.com/en-us/download/details.aspx?id=30135

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