Two Recurring Printing Errors 追蹤

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Greetings,

 

Really hoping for some help resolving an ongoing issue we have been experiencing. We use the following setup:

 

Bartender 10.1 SR4, Build 2961, Edition: Automation

Bartender Driver 7.3.7

Used with a Zebra 110XiIII Plus printer, which has the most current firmware available for it, (V60.17.15Z).

Computer is a Dell Optiplex 7010 using:

      Windows 7 Enterprise, Version 6.1.7601, Build 7601, Service Pack 1

 

The labels we print out have static text fields containing job name data that is identical on every label, and then a ECC200 square barcode object which contains that job name data in addition to a serialized piece count number, (1001, 1002, etc).  The serialized number only appears as part of the barcode. These labels are created as a batch of 999 labels, and printed one at a time using the Pause button on the printer.  There are two recurring problems we have been experiencing while printing labels on four different stations, (all separate set-ups, not networked together). 

 

The problems are:

 

1)  The serialization data will randomly reset to a previously used number.  Ex: 1128, 1129, 1074, 1075, etc.  There is no set pattern as to when this happens.  Printing does not stop when this happens.

 

2)  The printing of the job will just completely stop, as though the final label had been reached, even though there are still hundreds of labels left to print.  When this happens the only way we can get it going again is to cancel the job and start over, which has been costing us a lot of time, as this sometimes happens 20 times a day.  Even more unusual, this will happen on one station, and then within two minutes, happen at the other partner station - but they are not networked together or communicating in any way.  Sometimes they will both be referencing the same label template stored on the network, but that is it.

 

Any help is greatly appreciated.  Thanks.

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Ian Cummings
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Are the problems experienced on the same physical printer, even when printing between more than one computer?  How is the printer connected to the computers?  Is it via a direct network connection? Difficult to say what might be going wrong but I'd advise your perform a factory default reset on the printer as there seems to be a glitch that is affecting communications and buffering.

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Sorry for not being more specific.  Each of the four stations has its own printer, pc, and bartender installation.  The specs for all four stations are the same.  The printers are connected to the computers via USB cable, which does not appear to be loose or get jostled during normal operation.  Could a glitch such as you describe really hit all four separate stations at once?

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Is it possible that the problem could be the Non-Interactive Desktop Heap, as discussed in this thread?

 

http://forums.seagullscientific.com/index.php?/topic/957-printer-restarting-a-print-job/

 

Again, thanks for the help!

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Ian Cummings
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If you're printing labels manually from within BarTender or via Print Station then this will have nothing to do with non-interactive desktop heap.  By definition, if you're manually controlling BarTender then it will be using the interactive desktop heap.

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Ian Cummings
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As a test, and temporary workaround, open the Print dialog, select the "Performance" tab, and experiment by unticking some/all of the performance options to see if that helps make printing more reliable.  Note that doing this will not fix the underlying issue at hand.

 

I also recommend you remove the printer driver using the Seagull Driver Wizard, reboot the computer, and then install the latest driver from our website: http://www.seagullscientific.com/drivers/zebra-windows-printer-drivers.aspx

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I also find same kind of problem.................

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As a test, and temporary workaround, open the Print dialog, select the "Performance" tab, and experiment by unticking some/all of the performance options to see if that helps make printing more reliable.  Note that doing this will not fix the underlying issue at hand.

 

I also recommend you remove the printer driver using the Seagull Driver Wizard, reboot the computer, and then install the latest driver from our website: http://www.seagullscientific.com/drivers/zebra-windows-printer-drivers.aspx

 

 

I tried both of these, and the issue persists.  Any other ideas?  Thanks once again.

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Really?  No other possible solutions come to mind?  I have tried everything mentioned so far and the situation has not changed.

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Ian Cummings
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I suggest you get in touch with technical support for assistance.  I only answer forum questions in my spare time and unfortunately I've had very little time to spare recently.  Contact details can be found here for your region: http://www.seagullscientific.com/label-software/contact_us.aspx

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