Print Portal Query Prompts
I'm having a problem with printing a document format on the Print Portal that contains a Query Prompt. When I attempt to Print Preview or Print, the site returns an error and does not preview or print the document. I tested this with two browsers: Edge and Chrome, both return different errors.
Edge: Object reference not set to an instance of an object.
Chrome: Callback request failed due to an internal server error.
I can successfully run the label through the BT Designer, however.
For reference, I'm using BarTender 2016 R3. The document is using a query pointed to a SQL database...the query was built within the BT Designer.
If I remove the prompt and add the filter directly to the query, the document prints with no issue.
Is there a configuration that I may have missed?
Are the any leading spaces in the database field, like ' value' (CHAR() field) ?
In this case, make a view of the data you wish for en be sure to LTRIM(RTRIM()) this field.
Apply you filter again with the query prommpt and it should work0
That's a great suggestion, I'll keep that in mind for the future.
I thought I had followed up on this with the solution, but apparently I did not. I contacted Seagull support and they had me install the latest build version (as of November 2016). This solved the issue I was seeing.0