native PDF BarTender Printer distorts images
Hello,
a friend of mine has this problem and we can't figure it out.
This is the Bartender file to print:
And these are some of the PDF generated by "PDF" printer integrated in Bartender:
All the fields (except the images) are Database fields, so printing implies a Database query (which works fine, no errors).
Print Preview is perfect, and if I click "Print Test" is perfect too (print test does not use Database fields).
Problems:
- The "10 ml" and the expiry date textbox are missing. They are both in the first layer.
- If I insert PNG images (such as the hourglass) and rotate 90°, they are printed very big and stretched (you can see this in the first example).
I tried all the options in the print popup. For example: No cryptography, different zoom settings (adapt, real), True type both text raster graphic and output text).
Is there any different setting I should try?
Thanks
Dan
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Hi Dan,
The issue with the PNG is weird, does this happen only when the graphic is rotated? if so, you could try rotating it in an image editor before placing it in the label template.
If not then you could try placing the image by adding the file path instead of directly adding the image into the template. Just copy the path to the file and paste where highlighted and see if that makes a difference.
If that too doesnt work, it could be the png format, in which case could you try an SVG or jpg file instead.
With regards to the 2 fields not showing up, are they form entry fields or also coming from the database, you mentioned its in the first layer, do you have any conditions in place for the first layer to print, usually this is the case if its a layer issue. If not,maybe conditions on the text fields properties themselves
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Thanks for you reply, Raj.
Unfortunately these settings are fine and there's no problem with the Database.
"Microsoft PRINT to PDF" works fine but I can't use it because it creates an A4 with a small label inside.
So I assume the problem is in the Bartender PDF somewhere.
If anyone knows a PDF printer able to print the label, you are welcome :)
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