Same label prints with different orientations
So I have a label that should be printing landscape, and it does, most of the time.
I have at least one printer where it will print in portrait mode. Now all of my other labels will print with the proper orientation on all printers. It is just this one printer where it goes portrait. However, I know it is not the printer because if I open the label, then make and revert a change and save it, the label will start working on that one printer properly.
I have had labels that I converted from Portrait to Landscape stay as portrait until I deleted fields that fell out side of the print area, however, that is not the issue with this label.
Any ideas on what could be causing this?
-
Check the default setting in the printer driver itself via Control Panel. I have seen something happen before like this where this default setting in the driver was different to all the others for some reason and on that device the labels kept flipping round.
0 -
Hello there !
I know this post is quite old, but I am having an issue somehow similar...
Most of my labels are being printed correctly, but sometimes, one label (out of a printed batch) will have the wrong orientation. (portrait instead of landscape)
If I go back to the server, and rename that particular label associated "dd" file (generated by Infor LN cloud solution), Bartender will reprocess it, and somehow, it'll print OK on the same printer.
This happens on batches of labels that are all using the same BTW file.
Any idea ?
Thanks,
Sylvain0 -
That sounds very strange.
My guess would be some more investigation would be needed for this one to try and work out what is going on and so I would suggest you raise a Support ticket for this as they may need copies of the files and logs etc to work out what is going on
0 -
0 -
Did you raise this issue with Technical Support directly like I suggested some months ago? You can do this from the Submit a Request link at the top of this page.
0 -
Hi, finally I have opened ticket. So I will update a conversation if I find solution.
0 -
what was the resolution for this issue?
0 -
Actually, no real solution was found... I was told to change drivers and a few other things, but in the end these problems occurs every once in a while, and I kind of gave up trying to figure it out as the troubleshooting required for this has been very time-consuming :-(
0 -
The last time I saw something like this was quite a few years ago with a very old version of BarTender (v7 ish) where someone had set the driver to print in landscape and created the label in portrait which caused the label to flip by 90 degrees.
0 -
yeah same for us, i end up doing an IIS drainstop and then its ok. cant seem to figure out why its changing the orientation
0
請登入寫評論。
評論
10 條評論