跳至主內容

搜尋

搜尋

Label print size from Print portal is too short but prints fine from Designer 2021 R6

評論

3 條評論

  • Avatar
    Xabier Clemente
    版主

    Hello Benjamin,

    Thank you for reaching us with your query in our Community Forums.

    Could you tell us what printer drivers are you using to print this template? Are these Drivers By Seagull™? If not, we would recommend downloading our Drivers by Seagull™ for your printer, as not having these installed could be the reason why we are experiencing this issue.

    Also, we would suggest reviewing our article on Troubleshooting Common Issues with Print Portal, as it details services that need to be operational and goes through a number of issue scenarios.

    Thank you in advance.

    0
  • Avatar
    Benjamin Wright

    I figured out that I had the incorrect model driver assigned between a ZT410 (203p) and a ZT411 (203p). that apparently was enough for it to not let me set the media size on the queue and only print out 4x2.

    I have since verified the model used and matched the correct driver for each queue and have set the default print size to 4 x 6 as I do have the opportunity to have more than just 4 x 2 printed on my printers but 4 x 2 is the standard we use.

    Thanks for the reply

    0
  • Avatar
    Xabier Clemente
    版主

    We are glad to know you were able to solve the issue, and thank you for sharing the steps you took in order to get Print Portal printing correctly.

    Have a great day!

    0

登入寫評論。