Bartender - Static data not printing
Hello,
I have static objects on a template, followed by database information that is variable and is in a .csv file.
When printing using integration followed by / database information, it will print the first template correctly: all variable and all static information within it.
However, as it goes through 2nd, 3rd, 4th label, it will print only the database information and skip the static objects that were printed on the first label.
Example what is on the label Date: 10/10/2022 , where "Date:" is static and the "10/10/2022" is variable and using a database field.
It will print on the first label both of these values, and for the next labels it will not print "Date:" , only "10/10/2022" , which is the variable part.
This is happening to only one printer (sato) and from one computer and only when using Seagull driver.
Doing this on other printers and computers works just fine.
Tried the following:
Use Bartender 2019, 2022
Rasterize
Flush Printer cache.
No good.
Any suggestions ?
Thank you.
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It sounds like a possible printer issue to me.
To reduce the amount of data being sent BarTender will often send a command to cache the label on in the printers memory including the static data fields and then send commands to recall the label and print it with the variable strings. It maybe something is happening and this caching is failing and the fixed strings are not getting saved on the printer.
In your label format, open it in Designer and disable the Allow Static Objects from the Print>Performance tab and then resave the label and test it as that may help.
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I tried it. It does not make any difference sadly.
I even tried to embedded a pdf as a background image, but it gets skipped on the 2nd label and only variable data is printed.0 -
If you are using another Sato, can you create do a print run (for a few labels) to this but instead choose the Print to File option and create a PRN output.
To make sure this works for the existing printer, untick the print to file and then click Printer Properties > Tools > Actions and Send File to Printer. The printer should then print the label data in the file normal
Next send that file to the problematic printer and see what happens.
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The other printers are being used at other customer facilities that i do not have access now.
Is there anything else i can check within bartender ?
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The problem looks to be one of two things, either a printer memory issue or file format issue. If you could do the testing above then that would help to eliminate one of those potentially.
Not sure what else to test unless you start a new test label with a a mix of static and variable fields and see how that performs. If the BTW format is corrupted in some way then that could possibly cause what you are seeing.
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I've tried a new label from scratch, but it did not make a difference.
In case of a printer memory issue, what would the next steps be in troubleshooting ?
Same for file format issue , what next steps could i take to fix it ?
Thank you!0 -
Do you have a solution for this? i am experiencing the same.
Test printing the .btw file with the database works, but actually processing a file results in printing the embedded data only on the first label
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Have you turned off all the printer optimisations as mentioned above?
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Yes, that made no difference.
I also created a new label from scratch, no difference.
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You could retry it will Allow Static Objects, Graphic and Templates caching and with a different font to see if they make any difference or log in with admin rights to see if there is any permission type issues preventing access to certain driver features.
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Retry it will Allow Static Objects, Graphic and Templates caching and with a different font, fixed it.
Thanks for the help!, thought i don't understand what exactly fixed it, because if i uncheck all of those again, it will still print correctly.
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Just went to the production location, only changing Allow Static Objects, Graphic and Templates caching, did not fix it.
Just now i also changed a font and ill check tomorrow if this fixed it.
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You may want to look at rights to the printer and make sure the users on the Production PC have full rights under the Security tab as that could be the issue as they are not able to access the full features of the printer and the static items are not getting cached on the device.
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Changing the font on 1 text line worked, i don't understand why this also fixed the other texts, but it works so i am not complaining.
Thanks for the help.
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