print router URL is not available

Lyndon Whyatt

• April 28, 2023 09:10

Adding a site to BarTender mobile app is asking for print router URL (never used to)! However I provide this as listed under client printing in admin but it replies print router URL is not available. How do I fix?

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• 

  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • May 03, 2023 09:41

  Hi Lyndon,
  
  Thank you for reaching us with your query.
  
  We would suggest verifying the settings in the BarTender Print Portal Server (pictured on the left) and the Mobile App (pictured on the right).

  • On the Print Portal server, go to Administrative Options > Client Printing
  • Enable Client Printing and specify in the Print Router URL the exact format in the picture, but with the IP address of your Print Portal Server instead of the one pictured:
    
    

   

  • Enter the BarTender URL (ex: http://192.168.29.25/bartender) as the Print Service URL in the app
  • Enter the Print Router URL (ex: http://192.168.29.25:5950/) as the Print Router URL in the app
  • If the device and server are on the same network, and HTTP protocol and ports 80 and 5950 are not blocked by the firewall, then this will work
    
    

  Let us know how this test goes.

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  Lyndon Whyatt

  ★ BarTender Hero ★

  • June 08, 2023 21:38

  working now thankyou

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