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Getting Blank Labels After Labels

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5 comments

  • Avatar
    Fernando Ramos Miracle
    Moderator

    Hello rphids,

     

    Could you let us know which exact printer are you working with? Are you using our latest Seagull drivers (v7.3.6)?

     

    Could it be that you haven't specified the type of sensor (in this case disabled) in the "File>Print..." dialog, clicking on the "Document Properties..." button and under the "Stock" tab?

     

    If that doesn't help please attach a very simple document with the appropriate measurements so we can take a look at it.

     

    Regards.

    0
  • Avatar
    Legacy Poster

    The printer/driver is a Zebra GX420d-ZPL  version 7.3.4

     

    In the Document Properties tab

    Media Settings

    Print Method - Use Current Printer Settings

    Media Type - Continous

    Feed Mode

    Mode - Use Current Printer Settings

    Pause - No Pause

    Backfeed - Default Settings

     

    Thanks

    0
  • Avatar
    Fernando Ramos Miracle
    Moderator

    Hello,

     

    Could you attach the BarTender document in use (.btw file) so we can take a look at it? Unfortunately the PDF from your last post doesn't offer much details on your issue.

     

    Thanks

    0
  • Avatar
    Legacy Poster

    I recieved additional feedback from the client on the output.  A label is printed with desired information then produces a blank section (length of previous label and then cuts.  Does this for all three labels in the sequence. Here is one of the labels.  All three labels have the same settings.

    Thank you.

    0
  • Avatar
    Fernando Ramos Miracle
    Moderator

    It's probably the case that there is a page setup error that causes the printer to miss the gap between labels, which forces it to feed an entire new label to find the next gap.

     

    How the page setup configuration should be set (in BarTender accessing the "File>Page Setup..." dialog):

     

    -. Under the "Page" tab specify the size of your stock NOT including the gap size between labels (label height and stock width including non printable side margins).

     

    -. Under the "Layout" tab specify the size of the non printable side margins.

     

    The gap between labels is calculated by the printer's sensor, if you specify it as part of the design the sensor will miss the gap as it starts looking "after" the specified size.

     

    With the above configuration, are you able to solve your issue?

     

    Regards.

    0

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